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Shipping & Returns

Fast, reliable shipping with hassle-free returns

📦 Shipping Information

✅ Free Standard Shipping

We provide free standard shipping on all orders, no minimum purchase required!

🇺🇸 United States

3-7 business days

USPS/UPS tracking provided

🇬🇧 United Kingdom

3-7 business days

Royal Mail tracking

🇨🇦 Canada

7-12 business days

Canada Post tracking

🇦🇺 Australia

7-12 business days

Australia Post tracking

⚡ Express Shipping

Need it faster? Upgrade to express shipping at checkout:

  • • US Express: 1-3 business days (+$14.99)
  • • UK Express: 1-3 business days (+$19.99)
  • • CA/AU Express: 3-5 business days (+$24.99)

📋 Processing & Handling

Order Processing: 1-2 business days (orders placed before 2PM EST ship same day when possible)

Business Days: Monday-Friday, excluding holidays

Tracking: Provided via email once your order ships

Packaging: Secure, eco-friendly packaging with luxury presentation box

📍 Important Shipping Notes

  • • PO Boxes: We can ship to PO Boxes using USPS
  • • Military Addresses: APO/FPO addresses supported
  • • Customs: International orders may incur customs duties (customer responsibility)
  • • Address Changes: Contact us within 2 hours of ordering for address changes
  • • Delivery Issues: We're not responsible for stolen packages, but we'll help resolve issues

🔄 Returns & Exchanges

✨ 30-Day Money-Back Guarantee

Not completely satisfied? Return your MISSFOX watch within 30 days of delivery for a full refund.

Return Process:

  1. 1. Contact us at returns@missfox.shop
  2. 2. Receive return authorization and prepaid label (for defects)
  3. 3. Package item securely in original packaging
  4. 4. Ship back using provided label or your preferred method
  5. 5. Refund processed within 5-7 business days after receipt

🔄 Exchanges

Want a different variant? We make exchanges easy:

  • • Color Changes: Switch between Iced Gold and Iced Silver
  • • Size Adjustments: We can help with band sizing recommendations
  • • Defect Exchanges: Immediate replacement for manufacturing defects
  • • Processing Time: 3-5 business days after we receive your return

⚠️ Return Conditions

✅ Eligible for Return:

  • • Items in original condition with all tags
  • • Original packaging and accessories included
  • • Returned within 30 days of delivery
  • • Light wear/try-on acceptable

❌ Not Eligible:

  • • Items with excessive wear or damage
  • • Missing accessories or packaging
  • • Returns after 30-day window
  • • Personalized or custom engraved items

🛡️ 1-Year Warranty

Beyond our 30-day return policy, all MISSFOX watches include a 1-year limited warranty against manufacturing defects.

Warranty Covers:

  • • Defective movements or timekeeping
  • • Crystal loss or setting defects
  • • Band or clasp manufacturing defects
  • • PVD coating defects

Warranty Excludes:

  • • Normal wear and tear
  • • Water damage beyond splash resistance
  • • Impact damage or drops
  • • Battery replacement (after 2+ years)

To file a warranty claim, email warranty@missfox.shop with photos and order details.

❓ Shipping & Returns FAQ

Q: Can I change my shipping address?

A: Yes, if you contact us within 2 hours of placing your order. After processing begins, address changes may not be possible.

Q: What if my package is lost or stolen?

A: Contact us immediately. We'll work with the carrier to locate the package or arrange a replacement at no cost to you.

Q: Do you ship internationally beyond US/UK/CA/AU?

A: Currently, we only ship to United States, United Kingdom, Canada, and Australia. More countries coming soon!

Q: Can I return an item I wore once?

A: Yes! Light wear for trying on and testing is perfectly fine. We want you to be 100% satisfied with your purchase.

Q: How long do refunds take?

A: Refunds are processed within 5-7 business days after we receive your return. Bank processing may take additional 2-3 days.

Q: Who pays for return shipping?

A: For defective items, we provide a prepaid label. For other returns, customers cover return shipping costs.

Still Have Questions?

Our customer service team is here to help with any shipping or return questions.

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